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FREQUENT QUESTIONS
FAQ
What care should I take with my articles?
Avoid contact with water, personal hygiene products, perfumes, alcohol or other chemicals.
Avoid sleeping with jewels.
Store your pieces in a dry place and avoid joining them with pieces that are easily oxidized.
What payment methods are available?
We accept payments via MB WAY, bank transfer, PayPal and credit card. All transactions are secure and encrypted.
Do you ship nationwide?
Yes, we ship nationwide (Portugal), including islands (Madeira and Azores). We also ship to all of Europe,United States and Canada. See our Shipping page for more details.
I would like to customize an article. It's possible?
Yes. Contact us via liviana.lisbon@gmail.com or via our Instagram @liviana.lisbon, indicating you want to make to the article and requesting a quote.
Will I receive the same item as in the photo?
Yes. All the photos on our website or social media are taken by us. However, we remind you that the perception of color is influenced by the device through which you are viewing the photo and the perception of size is influenced by the angle .Always pay attention to the article description.
Can I shower or take my jewels to the beach or pool?
Although we choose to use materials that do not oxidize in contact with water, we recommend that, whenever possible, avoid it. All the additional care you take will always be an asset for the perfect maintenance of the article.
How can I take care of my jewelry?
Despite the resistance of stainless steel, we recommend storing the pieces separately, avoiding contact with perfumes and chemical products and cleaning with a soft cloth to maintain their shine.
How can I contact Liviana Lisbon?
You can contact us via email at liviana.lisbon@gmail.com or through our social media channels. We are always available to help!
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